Dear Gameloft support,
My good friend Jessamy Green-Husted recently emailed Gameloft about an accidental purchase her pre-school aged son made in the game Oregon Settler. The in app purchase price was $50, which is no small amount of money. She did not approve this purchase and did not want this purchase to be made.
I understand that she wrote this support email address (firstname.lastname@example.org) about the issue and requested that the purchase be refunded. She corresponded with Lyudmila Granovskaya who rejected her request.
I am happy to say that I have not yet had the misfortune of buying any of Gameloft’s games. And, since this is apparently how you treat your customers, I am greatly relieved.
I thought Gameloft should know that Jessamy had posted on Facebook how much she was enjoying this game before this issue. So, where I previously had a positive attitude about Gameloft and their games, I now have a rather bluntly negative attitude.
I hope Gameloft chooses to resolve this issue for Jessamy. Wouldn’t that be a nice story for her and her friends to share on Facebook and Twitter?